What to Expect During Your Stay

We offer many services to make your stay as comfortable as possible. If there are other things we can do to make your stay even better, please call one of our Guest Relations Representatives by dialing 768-4511 or 768-4142 (or extensions 4511 or 4142 from within the hospital).

Nurse Call System

Our easy-to-use nurse call system allows you to call for assistance with the simple push of a button on your pillow speaker. Your call will be answered by a staff person at the nurses’ desk. The pillow speaker has a built-in microphone, so you can communicate with the staff person by simply speaking out loud.

At The Bedside

Your bed is equipped with rails that can be raised or lowered. While having the bed rails up may seem unnecessary to you, please remember they are to protect you against a fall in unfamiliar surroundings, particularly at night or if your condition has left you feeling unsteady. Your bed is adjustable, but please follow the advice of your nurse or physician about its position. Sometimes simply lying in the right position can help you heal faster.

Room Service Dining

In keeping with our goal of offering the highest level of care possible, Food Services is pleased to offer room service dining. The menu in your room contains many different appetizer, entrée, dessert, and beverage choices. With Room Service Dining, you can place your order by simply dialing 123 between 6:30 a.m. and 6:30 p.m. If you are unable to place your own order, a family member, volunteer, or your nurse may provide assistance.

Room Service Dining allows you the flexibility to eat when it is most comfortable for you. Your meal is prepared to your specifications and delivered to you within thirty minutes of your request. There is no extra charge for Room Service Dining.

If you are on a modified or restricted diet, some menu choices may not be appropriate. Our staff has a process in place to make sure your meal meets any requirements set by your healthcare providers.

Parents of newborns are given a celebration dinner before taking their baby home. Menu choices are available in your room and always include an appetizer, salad, entrée, dessert, beverage, and sparkling grape juice.


There is a telephone at your bedside. For local calls, dial “9” and then the number you want to call. A calling card or collect call can be used for long distance calls. To make a long distance call, dial “81” then “0” plus the area code and the number you want to call. To call someone within the hospital, dial the four digit extension. To avoid disturbing our patients, incoming calls to the hospital are not put through to patient rooms before 7:00 a.m. or after 9:00 p.m. Urgent calls during these hours will be put through to the nurses’ station.

We understand how important it is to stay connected with your family while spending time in our facility, and cell phones are a great way to do so. We do ask that you be mindful of areas where your cell phone may affect medical equipment. It is best to remain away from the bedside and equipment while speaking on your cell phone. Stepping into a hallway or waiting room is a better choice. On our Special Care Units, our policy is that our visitors step out of the unit to use cell phones. Thank you for understanding.

Cable Television

Cable television with bedside controls and speakers is provided in all patient rooms. If necessary, your nurse can assist you with the television. A complete channel guide appears at the end of this guest services guide. The Patient Channel, a television channel providing useful health programming, is available 24 hours a day on channel 102. The Patient Channel offers over 40 educational programs on a variety of health and wellness topics.


Interpreters are available for patients who do not speak English or who are deaf or hard of hearing. Please ask your nurse for assistance.

Mail and Flowers

Mail is delivered to patient rooms daily during the week. After you go home from the hospital, any of your mail sent to the hospital will be forwarded to your home address. Flowers are delivered to your room by either a volunteer or the florist. If you have requested to have your presence in the hospital restricted, no mail or flowers will be forwarded to you.

Notaries Public

Notaries Public are available at no charge if you need a document, such as an advanced directive, notarized. Your nurse may help make these arrangements for you.


The Bangor Daily News and The Star Herald are available free of charge; please call Guest Relations by dialing 4511 or 4142 or ask your nurse if you would like one. Extra copies of the Bangor Daily News are available in the newspaper vending machines located at the Main and Pinkham Entrances. Extra copies of The Star Herald are available in the TAMC Gift Shop.

Chaplain Services

Chaplains are available 24-hours a day for spiritual and religious support. If you would like a visit from one of our chaplains, please dial “0” or ask your nurse for assistance. Your own chaplain or spiritual advisor is also welcome to visit you any time during your stay.

Tobacco Free Policy

To promote a healthy and safe environment, we ask our patients, visitors, and staff not to use tobacco products (cigarettes, cigars, pipes, and chewing tobacco) at all TAMC facilities, including A.R. Gould Memorial Hospital. If you have questions about our tobacco-free policy, please speak to your nurse or healthcare provider. If you use tobacco products, your healthcare provider can help to make sure your stay at the hospital is comfortable without tobacco. Your provider can also connect you to resources that can help you quit.
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